FAQ

This FAQ brings together the practical details customers may need before or after placing an order.

How long will an order take?: Key Details

Processing takes 1–2 business days. Shipping after processing takes 4–6 business days, and tracking information is provided after dispatch.

What if the order has a problem?: Key Details

If an item is damaged, defective, wrong, or missing, contact us promptly. Our store pays the return shipping and preserves every applicable legal remedy.

How are refunds issued?: Key Details

Approved refunds return to the original payment method. Our refund processing time is exactly 10 business days.

Which payment methods and currency are supported?: Key Details

Checkout supports Credit/Debit Card payments by Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Transactions are processed in USD.

Where do you ship and what does it cost?: Key Details

We ship only within the United States, and every United States order receives free shipping. We do not currently provide worldwide shipping.

Can I return or exchange an item?: Key Details

Yes. You may request a no-reason return or exchange within 30 days after delivery. Our store pays return shipping, provides a free prepaid return label, and charges no restocking fee.

Are any items excluded from no-reason returns?: Key Details

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. This does not restrict remedies for items that are damaged, defective, wrong, or missing.

Can I cancel an order?: Key Details

You may request cancellation before shipment. After shipment, the request follows the Refund Policy.

How can I exercise privacy rights?: Key Details

Use the contact information below to request access, correction, deletion, or a Do Not Sell or Share opt-out under applicable CCPA/CPRA rights. We also recognize valid Global Privacy Control (GPC) signals where required.

For help with any part of this policy, please use the current contact details listed below.